Chick-fil-A has maintained its place as America’s favorite restaurant for eight years in a row, in keeping with the American Customer Satisfaction Index (ACSI).
That’s despite the truth that general, customers choose full-service eating places over quick meals.
The survey discovered that Individuals’ satisfaction with quick meals eating places decreased by 2.6% within the final yr, incomes the class a rating of 76. In the meantime, full-service eating places maintained their rating of 80 from 2021.
The ACSI launched its annual restaurant survey for the 2021-2022 year on Tuesday.
Although quick meals declined in reputation this yr, Chick-fil-A maintained its rating of 83, the best rating within the ACSI restaurant survey.
Following Chick-fil-A within the quick meals class, sandwich chain Jimmy John’s and “All Different” quick meals chains scored 79 this yr.
Domino’s and KFC each scored 78, whereas 4 chains — Chipotle, Panera, Pizza Hut and Starbucks — scored 77.
Quick meals eating places that scored 76 included Arby’s, 5 Guys and Papa Johns, whereas Burger King, Little Caesars, Panda Categorical and Subway all scored 75.
Dairy Queen, Dunkin’ and Sonic scored 74 and Wendy’s scored 73.
In the meantime, Jack within the Field and Taco Bell scored 72, whereas Popeyes scored 71.
The quick meals chain with the bottom rating was McDonald’s coming in at 68 (down 3% from final yr).
The chain with the largest decrease was Dunkin’, which went down 4% from final yr, dropping from 77 in 2021 to 74 in 2022.
In a press release offered to Fox Information Digital, a rep for Chick-fil-A stated: “We’re honored by the outcomes of this survey and we’re grateful to our prospects for selecting Chick-fil-A – it’s really our pleasure to serve them.”
“Greater than 170,000 individuals symbolize Chick-fil-A in 2,700 eating places,” the spokesperson stated. “This recognition is acknowledgment of the care they put into serving nice meals with gracious hospitality. Day-after-day, our restaurant Crew Members go above and past every day to create a pleasant, welcoming place to go to.”
The ACSI Restaurant Research 2021-2022 was compiled utilizing interviews with 20,143 prospects between April 2021 and March 2022, a press launch stated.
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